Cash Registers Online Returns

Cash Registers Online Returns

Return Authorization. All item(s) returned to Cash Registers Online require an RMA number. Any item shipped to CRO without an RMA number will be refused.  Please fill out this form to request an RMA number.  Do not write on the outside of the box.  A Return Authorization number must be issued prior to making a return. Some of our products are shipped direct from our suppliers, therefore  DO NOT USE the address on the shipping label for return as this may not be our return address.  All returns must be sent to Sioux Falls, SD, following the shipping instructions provided  in the RMA email.  RMA request for exchange on non-eligible, or items outside the exchange window will not be processed and a number will not be issued. RMA numbers are valid for 7 days.

Exchanges.  Sam4s cash registers, and Sharp cash registers, can be exchanged within 7 days of receipt unless otherwise noted.  Item(s) returned for exchange will be charged a 15% restocking fee less shipping charges.  Item(s) must be in original condition with all original packaging and accessories. 

Non Returnable/Exchangeable Items. All sales are final on the following items:  Royal cash registers, Casio cash registers, Swintec cash registers, DataCap credit card equipment, Wetcover keyboard covers, ink ribbons/rollers, paper, scanners, printers, cash drawers, pagers, scales, pole displays, manuals, coin changers, cash counters, parts, technical support, extended warranties, programming, or shipping charges..  All other items sold on Cash Registers Online are not returnable unless otherwise noted.  Preprogrammed cash registers or cash registers with Datacap credit card equipment are not eligible for return or exchange.

Original Packaging. 
When returning any item(s), pack with all original packing material including plastic bags, or larger items such as cash registers will get damaged. The customer is responsible for damage caused by improper packaging.  Please insure your package for at least the amount the item being returned and use a shipping company (such as FedEx, or UPS) that provides tracking numbers as these may be required to process a refund.  Cash Registers Online does not accept exchanges on merchandise without original packaging. 

Dead on Arrival (DOA): 
An item deemed defective or DOA by one of our technicians will only be exchanged for a new replacement If it is reported within two (2) business days of receiving the item.  We do not manufacture the items we sell, nor do we take every item out of the box to inspect/test it.  In the unlikely event a defective item is received an RMA number will need to be issued.