RMA Request
If you need to obtain and RMA number please fill out form below. You will receive a response within 2 business days.

Return Authorization. All item(s) returned to Cash Registers Online require an RMA number. Any item shipped to CRO without an RMA number will be refused.  Please visit www.cashregistersonline.com/rma.asp to request and RMA number.  Do not write on the outside of the box.  A Return Authorization number must be issued prior to making a return. Some of our products are shipped direct from our suppliers, therefore  DO NOT USE the address on the shipping label for return as this may not be our return address.  All returns must be sent to Sioux Falls, SD, following the shipping instructions provided  in the RMA email.  RMA request for exchange on non-eligible, or items outside the exchange window will not be processed and a number will not be issued. RMA numbers are valid for 14 days.

Exchanges.  Sam4s (all models) cash registers, Sharp (ER-A series) cash registers, can be exchanged within 14 days of receipt unless otherwise noted.  Item(s) returned for exchange will be charged a 15% restocking fee less shipping charges.  Item(s) must be in original condition with all original packaging and accessories.  All other items sold on CRO are not returnable unless otherwise noted.  Preprogrammed cash registers or cash registers with Datacap credit card equipment are not eligible for return or exchange.

Original Packaging. 
When returning any item(s), pack with all original packing material including plastic bags, or larger items such as cash registers will get damaged. The customer is responsible for damage caused by improper packaging.  Please insure your package for at least the amount the item being returned and use a shipping company (such as FedEx, or UPS) that provides tracking numbers as these may be required to process a refund.  Cash Registers Online does not accept exchanges on merchandise without original packaging. 
 

Dead on Arrival (DOA): 
An item deemed defective or DOA by one of our technicians will only be exchanged for a new replacement If it is reported within two (2) business days of receiving the item.  We do not manufacture the items we sell, nor do we take every item out of the box to inspect/test it.  In the unlikely event a defective item is received an RMA number will need to be issued.  CRO does not send call tags or shipping labels, and the defective item must be sent back prior to shipment of the replacement unless the customer chooses to do an advance exchange, section (G) below.  When a replacement item is sent for exchange Cash Registers Online will ship the item back via ground service regardless of the original shipping speed, we do offer faster shipping methods at a discounted rate

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Invoice/Order number: (required)

Email address: (required)


Name: (required)

Business name: (required)

Phone number: (required)

Item/s being returned: (required)


Reason for return: (required)


Requested return type: (required)
 

By submitting this RMA request you agree to the returns and exchanges conditions set forth by Cash Registers Online.