RMA Request
If you need
to obtain and RMA number please fill out form below. You will receive a
response within 2 business days.
Return Authorization.
All item(s) returned to Cash Registers Online
require an RMA number. Any item shipped to CRO without an
RMA number will be refused. Please visit
www.cashregistersonline.com/rma.asp to request and RMA
number. Do not write on the outside of the box.
A Return
Authorization number must be issued prior to making a
return. Some of our products are shipped direct from our
suppliers, therefore DO NOT USE the address on the shipping
label for return as this may not be our return address. All
returns must be sent to Sioux Falls, SD, following the
shipping instructions provided in the RMA email.
RMA request for exchange on
non-eligible, or items outside the exchange window will not
be processed and a number will not be issued. RMA
numbers are valid for 14 days.
Exchanges.
Sam4s (all
models) cash registers, Sharp (ER-A series) cash registers,
can be exchanged within 14 days of receipt unless otherwise
noted. Item(s) returned for exchange will be charged a 15%
restocking fee less shipping charges. Item(s) must be in
original condition with all original packaging and
accessories. All other items sold on CRO are not returnable
unless otherwise noted. Preprogrammed cash registers or
cash registers with Datacap credit card equipment are not
eligible for return or exchange.
Original Packaging. When returning any item(s), pack
with all original packing material including plastic bags,
or larger items such as cash registers will get damaged. The
customer is responsible for damage caused by improper
packaging. Please insure your package for at least the
amount the item being returned and use a shipping company
(such as FedEx, or UPS) that provides tracking numbers as
these may be required to process a refund. Cash Registers
Online does not accept exchanges on merchandise without
original packaging.
Dead on
Arrival (DOA):
An item
deemed defective or DOA by one of our technicians will only
be exchanged for a new replacement If it is reported within
two (2) business days of receiving the item. We do not
manufacture the items we sell, nor do we take every item out
of the box to inspect/test it. In the unlikely event a
defective item is received an RMA number will need to be
issued. CRO does not send call tags or shipping labels, and
the defective item must be sent back prior to shipment of
the replacement unless the customer chooses to do an advance
exchange, section (G) below. When a replacement item is
sent for exchange Cash Registers Online will ship the item
back via ground service regardless of the original shipping
speed, we do offer faster shipping methods at a discounted
rate.
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