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Terms and Conditions
Technical Support
Cash
Registers Online offers free technical support on all equipment we sell
for the first 90 days. After 90 days technical support can be purchased
in for $25 per incident (up to 30 minutes). Please have your invoice
number ready before calling for support. Cash Registers Online is
available for technical support via telephone 605-275-2560 Monday thru
Friday 8AM to 4:30PM Central Standard Time. Cash Registers Online wants
you to know that you are purchasing a cash register at extremely
discounted prices and that unless you purchase programming from us, you
are responsible for programming your cash register. If you do not feel
comfortable programming your cash register, we urge you to purchase
programming. We will do this programming prior to shipping you the cash
register. We do sell many cash registers and we may not be available to
take your call upon your first call. We will support our customers on a
first come first served basis. We may not be able to get to your support
questions on the same business day. We want it to be known that we will
do our best to support your programming needs, but that it is ultimately
YOUR responsibility to program your cash register. Although we
will do our best to help you, a lack of support is not a reason to
return your cash register. Again, please make sure you feel comfortable
with programming, or have us do it for you prior to shipping.
Warranty
All new
merchandise we sell comes with the full manufacturer warranty. During
the warranty period all work has to be performed by Cash Registers
Online which may require sending the item in for repair. We do not send
return labels for warranty repair. We will however ship the item sent
in for warranty back to you via ground shipping at no charge, if faster
shipping is desired the customer is responsible for the extra shipping
fees. Cash Registers Online does not offer loaner equipment while
warranty is being performed.
Returns & Exchanges
Items can
be returned for a refund or exchange within 14 days of receipt, all
items returned in new unopened original condition will be subject to a
15% restocking fee less shipping charges.
Any item that is not
in its original condition, or is damaged, missing parts, manuals or
incurred damages from shipping due to improper packaging will be subject
to a restocking fee of up to 50%. The amount of the refund will be
calculated upon inspection of the returned merchandise. Cash Registers
Online does not accept returns or exchanges on merchandise without
original packaging. All sales are final and non-refundable on special
ordered items, manuals, programming, support and shipping.
When returning any
items, please make sure you have all the original packing materials in
place, or items especially cash registers may get damaged. The customer
is responsible for damage caused by improper packaging. Please insure
your package for at least the amount the item being returned and use a
shipping company that provides tracking numbers as these may be required
to process a refund.
A Return
Authorization must be given prior to making return. Please call
605-275-2560 to obtain an RMA number. Because some of our products are
drop shipped, please do not use the UPS label for return. Please make
all returns to our address in Sioux Falls, SD. See
Contact Information for our correct address.
Defective Merchandise
An item
deemed defective or dead on arrival by one of our technicians will be
only be exchanged for a new replacement If it is reported within two
business days of receiving the item. When a replacement items is sent
for exchange Cash Registers Online will cover the shipping of the
replacement item to the customer, the customer is responsible for
shipping the defective merchandise back to us. Under no circumstance
does Cash Registers Online send return labels for defective equipment.
Cancellations
Once your order is place, we are required to charge up to a 15%
restocking fee for the cancelled order in order to cover our credit card
service fees. Our system charges your credit card and we are charged
fees from our credit card company. We are also charged a fee for the
refund to the credit card. If you are not sure you need or want the
order, please do not finalize it.
Warranty Repair
If you
have problems with the cash register or point of sale equipment within
the warranty period, you may return the product and we will fix it and
send it back to you. You must pay for shipping to send the machine in to
us; we will pay shipping back to you. See Warranty Policy above for more
information. |
